1) Conclusion of travel agreement
2) Payment
3) Services/additional agreements
4) Flight services
5) Changes in services and prices
6) Cancellation by the tour participant, changes in reservations, substitute persons
7) Cancellation and termination by the tour organizer
8) Termination of agreement due to exceptional circumstances
9) Tour organizer's liability
10) Warranty
11) Limitation of liability
12) Obligation to provide assistance
13) Exclusion of claims and statutory limitation thereof
14) Provisions relating to passports, visas and health
15) Invalidity of individual provisions
16) Legal venue
12. Obligation to provide assistance
In the event of impaired contractual performance, the tour participant is obliged to assist in preventing or limiting possible damage as laid down in the statutory provisions.
The participant is, in particular, obliged to notify the local tour manager of his complaints. The latter is authorized to take steps to remedy the situation, insofar as this is possible. If the participant fails to comply with the above duty of notification through his own fault, he/she may not claim a reduction in the tour price.
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