1) Conclusion of travel agreement
2) Payment
3) Services/additional agreements
4) Flight services
5) Changes in services and prices
6) Cancellation by the tour participant, changes in reservations, substitute persons
7) Cancellation and termination by the tour organizer
8) Termination of agreement due to exceptional circumstances
9) Tour organizer's liability
10) Warranty
11) Limitation of liability
12) Obligation to provide assistance
13) Exclusion of claims and statutory limitation thereof
14) Provisions relating to passports, visas and health
15) Invalidity of individual provisions
16) Legal venue
13. Exclusion of claims and statutory limitation thereof
The tour participant must file claims to compensation for failure to comply with tour-related contractual obligations with Club Mistral within a month after the contractual tour completion date. The participant may file such claims after this deadline, if he/she was unable to observe the deadline due to circumstances beyond his/her control.
Contractual claims against Club Mistral are statute-barred after 6 months. The period of limitation commences to run on the day in which the tour was scheduled to end as per the travel agreement. If the participant has filed such a claim, the period of limitation ceases to run until Club Mistral repudiates the claims in writing. Claims in tort are subject to a period of limitation of three years.
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